Return & Exchange



Return Policy
  1. Return is only allow if the product is demage. Please email us at contact@origo.com.

  2. All the following policies are not applicable to sale items. All sale items cannot be returned or exchanged.

  3. You should email us within 48 hours (2 days) after you receive the product. Please provide information why you want to return the product.

  4. You will then have 7 days beginning after you receive our email response to send it back. Product have to be remain unused with it's tag and box (if any). We will give you our mailling address in Jakarta. If we do not receive the product during the time given, we will annul your petition and consider it final.

  5. Since Origo is a handmade based indistry and have limited stocks, sometimes we are not able to replace with the exact same product. in this case customer have the option to refund the money via bank transfer or refund it as store credits for the next purchase.

  6. We will refund the money (if you wish) as soon as we received the package back and will inform you later on by Email.


Exchange Policy
  1. if you are not happy with the product you received, you can exchange it with other product or else you can exchange it with a store credit.

  2. you should email us within 48 hours (2 days) after you receive the product. Please provide information why you want to exchange the product.

  3. You will then have 7 days beginning after you receive our email response to send it back. Product have to be remain unused with it’s tag and box (if any). We will give you our mailing address in Jakarta. If we do not receive the product during the time given, we will annul your petition and consider it final.